Enbridge Gas Inc. Enbridge Gas Distribution Inc. 2015 759 47 712 759 Enbridge Gas Inc. Enbridge Gas Distribution Inc. 2016 703 5 698 703 Enbridge Gas Inc. Enbridge Gas Distribution Inc. 2017 509 7 502 509 Disconnection Notices - general complaint about getting the notices Disconnection & Reconnection Enbridge Gas Inc. Enbridge Gas Distribution Inc. 2018 722 22 700 722 Disconnection Notices - general complaint about getting the notices Disconnection & Reconnection Enbridge Gas Inc. Enbridge Gas Inc. 2019 2357 34 2323 1323 Disconnection Notices / Disconnection and Reconnection - general complaint about getting the notices Enbridge Gas Inc. Enbridge Gas Inc. 2020 2053 31 2022 1418 Other Customer Service-Related Topics include: Marketing Complaints, myaccount complaints, and general complaints Disconnection Notices / Disconnection and Reconnection - general complaints about getting the notice. Enbridge Gas Inc. Enbridge Gas Inc. 2021 2404 11 2393 449 Consecutive estimates (meter not read for multiple months) Bills not produced during CIS Implementation Payments being applied incorrectly after implementation Customers not wanting/able to pay bills during Covid Enbridge Gas Inc. Enbridge Gas Inc. 2022 1376 24 1352 441 Consecutive estimates (meter not read in a number of months) Bills not produced due to implausible reads/bills not received. Enbridge Gas Inc. Enbridge Gas Inc. 2023 1321 39 1282 328 Consecutive Estimates (meter not read multiple months) Bills not produced due to implausible reads/bills not received Enbridge Gas Inc. Enbridge Gas Inc. 2024 1589 62 1527 81 Crossed meters Estimated meter reads Enbridge Gas Inc. Union Gas Limited 2015 1273 66 1207 784 Residential 1,689 Low-Income 41 Enbridge Gas Inc. Union Gas Limited 2016 1309 22 1287 1830 Residential: 2683 Low Income: 31 Enbridge Gas Inc. Union Gas Limited 2017 1226 32 1194 849 Residential: 1623 Low Income: 35 Enbridge Gas Inc. Union Gas Limited 2018 1375 28 1347 642 Residential: 1730 Low Income: 41 EPCOR Natural Gas Limited Partnership EPCOR Natural Gas Limited Partnership 2015 0 0 0 0 EPCOR Natural Gas Limited Partnership EPCOR Natural Gas Limited Partnership 2016 1 0 1 1 EPCOR Natural Gas Limited Partnership EPCOR Natural Gas Limited Partnership 2017 6 0 6 6 EPCOR Natural Gas Limited Partnership EPCOR Natural Gas Limited Partnership 2018 2 0 2 EPCOR Natural Gas Limited Partnership EPCOR Natural Gas Limited Partnership 2019 2 0 2 EPCOR Natural Gas Limited Partnership EPCOR Natural Gas Limited Partnership 2020 5 0 5 2 EPCOR Natural Gas Limited Partnership EPCOR Natural Gas Limited Partnership 2021 12 0 12 5 EPCOR Natural Gas Limited Partnership EPCOR Natural Gas Limited Partnership 2022 9 2 7 EPCOR Natural Gas Limited Partnership EPCOR Natural Gas Limited Partnership 2023 12 0 12 EPCOR Natural Gas Limited Partnership EPCOR Natural Gas Limited Partnership 2024 14 0 14 14 Customer complaint that the meter was shut off between occupants when we have not received a Customer application for the new occupant.